Return Policy

At Gemix Stone, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, and refunds are handled.

By placing an order on our website, you agree to the terms of this policy.

1. Eligibility for Returns

You may request a return if the product meets the following conditions.

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
The return request must be made within 7 days of receiving the order.
Proof of purchase is required.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return.

Customized or personalized gemstones
Items damaged due to misuse
Items returned without original packaging
Clearance or discounted items (if stated)

Please review product details carefully before placing your order.

3. Return Process

To start a return, please follow these steps.

Contact our support team through our website.
Provide your order number and reason for return.
Wait for approval and return instructions.
Send the item back using the provided guidelines.

Do not return any product without approval.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping charges are non-refundable.

We recommend using a trackable shipping service for returns.

5. Inspection and Approval

Once we receive the returned item, our team will inspect it.

We will check its condition, authenticity, and packaging.

If approved, the refund or exchange process will begin.

6. Refund Policy

Approved refunds will be processed within 7 to 14 business days.

Refunds will be issued using the original payment method.

Processing time may vary depending on banks or payment providers.

7. Exchange Policy

If you receive a damaged, defective, or incorrect item, you may request an exchange.

Exchanges are subject to product availability.

We will guide you through the exchange process.

8. Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 24 hours of delivery.

Provide clear photos and order details.

We will review the case and provide a suitable solution.

9. Late or Missing Refunds

If you have not received your refund after the stated time, please check with your bank first.

If the issue continues, contact our support team for assistance.

10. Order Cancellations

Orders can be canceled before shipping.

Once an order has been shipped, it cannot be canceled.

Please contact us immediately if you wish to cancel an order.

11. Changes to This Policy

We may update this Return and Refund Policy at any time.

Any changes will be posted on this page.

We encourage customers to review this policy regularly.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us through our website.

Our support team is always ready to help you.

13. Acceptance of Policy

By placing an order on Gemix Stone, you confirm that you have read, understood, and agreed to this Return and Refund Policy.

Thank you for choosing Gemix Stone. Your trust means a lot to us.