Shipping Policy

At Gemix Stone, we aim to deliver your gemstones safely, quickly, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing Time

All orders are carefully checked and prepared before shipping.

Orders are usually processed within 1 to 3 business days after payment confirmation.

Processing time may be longer during holidays, sales, or high-demand periods.

We will inform you if there is any delay in processing your order.

2. Shipping Locations

Gemix Stone ships orders to many locations, both locally and internationally.

Available shipping areas may change from time to time.

If your location is not supported, you will be informed during checkout.

3. Shipping Methods

We work with trusted and reliable courier and delivery partners.

Shipping methods may include standard shipping, express shipping, and registered delivery, depending on your location.

The available shipping options will be shown at checkout.

4. Delivery Time

Delivery time depends on your location and the selected shipping method.

Local deliveries usually take 3 to 7 business days.

International deliveries may take 7 to 21 business days.

Delivery times are estimated and may vary due to customs, weather, or courier delays.

5. Shipping Charges

Shipping charges are calculated based on your location, package weight, and selected shipping method.

All shipping fees are shown clearly at checkout before payment.

We do not charge hidden shipping fees.

6. Order Tracking

Once your order is shipped, you will receive a tracking number or tracking link.

You can use this information to track your package online.

Tracking updates depend on the courier service.

7. Customs and Import Duties

For international orders, customs fees, import taxes, and duties may apply.

These charges are decided by local authorities and are the customer’s responsibility.

Gemix Stone is not responsible for customs delays or additional charges.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.

If incorrect information is provided, delivery may be delayed or failed.

Gemix Stone is not responsible for lost or returned packages due to wrong addresses.

9. Lost or Delayed Packages

If your package is delayed, lost, or damaged during shipping, please contact us as soon as possible.

We will work with the courier company to investigate the issue.

While we try our best to help, we are not responsible for delays caused by third-party delivery services.

10. Damaged Packages

If your package arrives damaged, please take clear photos and contact us within 24 hours of delivery.

We will review the case and provide assistance according to our policies.

Do not use or return damaged items without contacting us first.

11. Failed Deliveries

If a delivery attempt fails due to unavailability, incorrect address, or refusal, the package may be returned to us.

Additional shipping fees may apply for re-delivery.

12. Packaging Standards

All gemstones are packed carefully using protective and secure materials.

We ensure proper packaging to prevent damage during transit.

Our packaging follows professional safety standards.

13. Changes to Shipping Policy

We may update this Shipping Policy at any time.

Any changes will be posted on this page.

We encourage customers to review this policy regularly.

14. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us through our website.

Our support team is always ready to assist you.

15. Acceptance of Shipping Policy

By placing an order on Gemix Stone, you confirm that you have read, understood, and agreed to this Shipping Policy.

Thank you for choosing Gemix Stone. We appreciate your trust and support.