Terms & Conditions

Welcome to Gemix Stone. By accessing and using our website, you agree to follow and accept the terms and conditions written on this page. Please read them carefully before using our services.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

These Terms and Conditions apply to all visitors, users, and customers of Gemix Stone. We reserve the right to update, change, or replace any part of these terms at any time without prior notice. It is your responsibility to check this page regularly for updates.

By continuing to use our website, you accept any changes made to these terms.

2. Eligibility

To use our website and place an order, you must be at least 18 years old or have permission from a legal guardian. By using our services, you confirm that you are legally allowed to make purchases.

3. Products and Information

We try our best to provide accurate descriptions, images, and details of all gemstones. However, slight differences in color, size, and appearance may occur due to lighting, photography, and screen settings.

All gemstones are natural unless clearly stated otherwise.

We do not guarantee that product descriptions are always completely error-free.

4. Pricing and Payments

All prices on our website are displayed clearly. Prices may change at any time without notice.

We accept secure and trusted payment methods. By placing an order, you agree to provide correct and complete payment information.

Gemix Stone is not responsible for payment issues caused by banks, payment gateways, or third-party services.

5. Orders and Confirmation

After placing an order, you will receive an order confirmation message or email. This does not mean that your order has been accepted.

We reserve the right to cancel or refuse any order due to product unavailability, incorrect pricing, suspected fraud, or other valid reasons.

If your order is canceled, you will be informed and refunded according to our refund policy.

6. Shipping and Delivery

We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location and shipping method.

Gemix Stone is not responsible for delays caused by shipping companies, customs, weather conditions, or other external factors.

Customers are responsible for providing correct shipping details. We are not responsible for lost packages due to incorrect addresses.

7. Returns and Refunds

Our return and refund policy explains how returns and refunds are handled. Please read our Refund Policy page for full details.

Returned products must be unused, undamaged, and in original condition.

We reserve the right to reject returns that do not meet our policy requirements.

8. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, belongs to Gemix Stone and is protected by copyright laws.

You may not copy, reproduce, distribute, or use our content without written permission.

9. User Responsibilities

By using our website, you agree that you will not:

• Use the website for illegal purposes
• Upload false, harmful, or misleading information
• Attempt to damage or hack the website
• Violate any laws or regulations

Any misuse may result in account suspension or legal action.

10. Limitation of Liability

Gemix Stone is not responsible for any direct, indirect, or accidental damages resulting from the use of our website or products.

We do not guarantee that our website will always be error-free, uninterrupted, or secure.

All products are sold “as is” unless stated otherwise.

11. Disclaimer

Gemstones may have traditional, cultural, or personal meanings. We do not provide medical, spiritual, or professional advice.

Any information on our website is for general knowledge only.

Customers are responsible for their own decisions and use of products.

12. Privacy

Your privacy is important to us. We collect and use personal information according to our Privacy Policy. Please review our Privacy Policy to understand how your data is handled.

13. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

Gemix Stone is not responsible for the content, policies, or practices of third-party sites.

14. Account Termination

We reserve the right to suspend or terminate any account without notice if we believe these terms have been violated.

This may include misuse, fraud, or harmful behavior.

15. Governing Law

These Terms and Conditions are governed by the laws of the country where Gemix Stone operates.

Any disputes will be handled according to local laws and regulations.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our website.

Our support team will be happy to assist you.

17. Acceptance of Terms

By using our website, placing an order, or accessing our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Gemix Stone.